• Latest possible cut-off combined with early morning deliveries anywhere in Europe

  • Latest possible cut-off combined with early morning deliveries anywhere in Europe

  • Latest possible cut-off combined with early morning deliveries anywhere in Europe.

Jobs

International Key Account Manager

The International Key Account Manager is responsible for handling the most important customers within our company. These strategic accounts make up the highest percentage of company revenue within Speedlink. The International Key Account Manager builds and maintains a strong relationship with these customers, continuously looking for opportunities to grow our business in a ‘consultative sales’ way. He/she will be the lead point of contact for all sales related matters regarding these customers, anticipating the client’s needs, address these within our company and ensure deadlines are met to help the customer in succeeding their objective(s). Furthermore the International Key Account Manager identifies new opportunities and develops new relationships with potential customers using his/her network in an optimal way. The International Key Accounts Manager is entrepreneurial from spirit and loves to build.

Key Account Manager responsibilities

• Developing a solid and trusting relationship between our strategic customers and our company
• Resolving key issues and complaints
• Developing an complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with, sales team, logistics, managers, marketing, and team members from other departments dedicated to the same customer account to ensure the highest quality service is being offered
• Collaborating with the sales team to maximize profit by up- or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Key Account Manager Requirements and Qualifications

• Excellent interpersonal relationship skills
• Minimum of 7 years of experience in the field of international Courier, Express and Parcel distribution
• Experience with healthcare is a pre
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Multilingual: Dutch and English fluently, Spanish is a pre
• In-depth understanding of company key accounts and their position in the industry
• Strong negotiation skills, with ability follow-through on customer contracts
• Proven results of delivering customer solutions and meeting sales goals
• Eager to expand the company with new sales, customers, and territories, loves to build
• Able to analyze data and sales statistics and translate results into better solutions
• Self-motivated and self-directed
• Goal-oriented, organized team player
• Able to multitask, prioritize, and manage time efficiently
• Encouraging to team and staff; able to mentor and lead
• Basic computer skills, and experience with CRM software Salesforce and the Microsoft Office Suite, with emphasis on superior Excel skills

What we do?

@Speedlink we offer our customers a worldwide express parcel network combined with time critical special services. As a result customers will never have to compromise in terms of service, speed or costs. Speedlink offers a unique network model, with direct infeeds (via air or road) in the best available last mile distribution network per country. By injecting in a local parcel distribution network via a direct drive or a direct flight, the entire network infrastructure of the main carrier networks are bypassed. In bypassing time consuming sorting, cross docking and linehauling, Speedlink offers a late pick up combined with an early morning delivery for excellent value. We are proud of being the market leader on a couple European lanes for the healthcare and medical devices branch and hope to build more lanes together with you!

What we offer you:

• Excellent Renumeration
• Bonus opportunity
• Representative company car
• An inspiring and international field of work (Europe)
• Frequent travel
• Entrepreneurial and fast growing environment

On Board Courier

On Board Courier (OBC)

At Speedlink Worldwide Express we are constantly extending and optimizing  our pool of On Board Couriers. If you are interested to get OBC jobs from us, please send your application to ops@speedlink.aero.

Special Services Support agent

Speedlink is looking for candidates for their Special Services team.

Special Services Support agent

You will be responsible for a timely and accurate processing of information into relevant systems. This in order to enable perfect invoices on time, reduce order to cash and purchase to pay lead time across all customers segments and lines of businesses. With your help Special Services Agents will maximise Special Services revenue, margin, service quality and customer satisfaction.

We are looking for candidates who

– are fluent in written and spoken English, and able to communicate in Dutch

– have followed secondary vocational education (NL MBO-)

– have working knowledge of Microsoft Office

– have experience with customer service, administration, reporting, and general support

Some of your key accountabilities & activities

– Calculate and register costs and revenues for shipments if necessary

according to the company’s policies

– Timely and accurate processing of shipment data in relevant systems

– Perform specific counting activities

– Provide IOD’s / POD’s upon request

– Perform invoicing activities

– Deal with invoice queries, disputes and claims

– Support timely and accurate customs administration

– Provide updated reports for internal and external purposes sourced from relevant reporting tools

Are you the team player we are looking for? The one who has a good understanding of customer service? Do you always strive for improvement and are you flexible? Please apply now. We will contact you as soon as possible (ops@speedlink.aero)